Returns & Exchanges
No Returns or Refunds
All purchases are final sale. We do not accept returns or provide refunds for products that have been purchased or delivered.
Defective Products
If you receive a product with a defect, please contact our customer service team through our Contact Us tab as soon as you discover the issue.
To assist us in assessing the defect, please provide your order number along with clear pictures or a detailed description of the issue.
If the product is confirmed to be defective, we will replace the product for you at no additional cost, subject to availability.
Size Exchanges
We offer exchanges if the product received does not fit the size ordered.
To request a size exchange, please contact our customer service team within 7 days from the date of purchase or delivery.
Please note:
- Exchanges are only available for a different size of the same product.
- The product must be unused, unworn, in its original packaging, and in resalable condition.
- Shipping costs for size exchanges will be the customer's responsibility.
- Exchanges are subject to product availability.
Exchange Process
To request an exchange, please provide:
- Your order number
- Details of the exchange request
- Clear pictures of the product, if requested by our customer service team
Once your exchange request is approved, our customer service team will provide further instructions on how to return the item and process the exchange.
Important Notes
- No returns or refunds are accepted.
- Defective products will be replaced once the defect has been verified.
- Size exchanges must be requested within 7 days of purchase or delivery.
- Products must meet the conditions stated above to qualify for an exchange.
- ilnailko reserves the right to refuse exchanges that do not comply with this policy.
- This policy may be updated from time to time without prior notice. Please refer to our website for the most current policy.
For any questions or assistance, please contact our customer service team through the Contact Us tab above.